Patient Coordinator at Burg Children's Dentistry

Specialty Dental Brands•South Jordan, UT

16h

About The Position

Burg Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to support its pediatric dental and orthodontic practice. The role serves as an important point of contact for patients and families and supports both front-office and clinical teams. The Patient Coordinator helps appointments run efficiently, keeps patient information accurate, and communicates clearly and compassionately with families throughout their care experience. The position is part-time and takes place in a welcoming, family-focused environment serving children, teens, and families. The successful candidate is dependable, personable, organized, and comfortable managing multiple priorities while providing a positive, professional experience. The role also involves coordinating with the clinical team, maintaining accurate patient records, and helping create a clean, organized, and welcoming front office.

Requirements

Previous patient coordination, scheduling, or customer service experience.
Strong communication and interpersonal skills.
Excellent customer service skills and a professional demeanor.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Friendly, dependable, and organized approach to interacting with children, parents, and team members.
Ability to communicate clearly, work well as part of a team, and take initiative.

Nice To Haves

Previous experience in a dental, medical, or healthcare office.
Experience with dental practice management software.
Experience working with children, teens, and families.

Responsibilities

Greet patients and families and provide a warm, welcoming experience.
Answer phones, respond to patient inquiries, and communicate professionally with patients and families.
Schedule, confirm, and coordinate patient appointments.
Manage appointment reminders and help maintain an efficient and productive schedule.
Check patients in and out and collect required paperwork and documentation.
Verify and update patient demographic and insurance information.
Review treatment costs, financial expectations, and payment options with patients and families.
Collect patient payments, co-payments, and other applicable balances.
Coordinate with the clinical team to support smooth patient flow and appointment preparation.
Assist with treatment plan scheduling, follow-up appointments, referrals, and other patient care coordination needs.
Address patient and family questions or concerns and escalate issues to the appropriate team member when needed.
Maintain accurate and complete patient records and documentation.
Help maintain a clean, organized, and welcoming front office environment.
Participate in staff meetings, training, and practice improvement initiatives.
Perform other duties and responsibilities as assigned by management.