Patient Coordinator at Brentwood Pediatric Dentistry
About The Position
Brentwood Pediatric Dentistry is seeking a friendly, organized, and patient-focused Patient Coordinator to support its pediatric dentistry and orthodontic services. The practice provides pediatric dental and orthodontic care in a supportive, welcoming environment where patients and families feel comfortable and respected. The role helps families navigate scheduling, insurance, treatment information, and the flow of their visits while working closely with front-office and clinical teams. The Patient Coordinator helps create a positive patient experience from the first interaction through the completion of care. The role involves communicating with children, teens, adults, and families; coordinating appointments and visits; providing administrative and general financial support; maintaining accurate and confidential patient records; and helping create a calm, welcoming front-office environment. The practice emphasizes patient education, conservative treatment, kindness, and compassion, and offers opportunities for professional growth and development.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Excellent organization and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfort communicating with children, teens, adults, and parents or guardians.
- Professional, dependable, and team-oriented attitude.
- Ability to remain calm, patient, and compassionate when assisting families with questions or concerns.
Nice To Haves
- Previous dental, orthodontic, medical, or healthcare office experience.
- Experience working with children and families.
- Familiarity with dental or orthodontic practice management software.
- Knowledge of dental insurance and general financial processes.
Responsibilities
- Greet patients and families in a warm, professional manner.
- Manage scheduling for pediatric dental and orthodontic appointments, including cancellations and rescheduling.
- Confirm upcoming appointments and send appointment reminders.
- Answer incoming calls and assist patients and families with general questions.
- Register new patients and maintain accurate demographic and contact information.
- Coordinate patient check-in and check-out processes.
- Schedule pediatric dental exams, cleanings, treatment appointments, orthodontic evaluations, and follow-up visits.
- Clearly communicate appointment and treatment information to patients and parents or guardians.
- Verify insurance information and assist with general dental and orthodontic insurance questions.
- Assist with treatment estimates, payment options, and other financial information.
- Help coordinate orthodontic consultations and treatment appointments.
- Communicate with the clinical team to support efficient patient flow and scheduling.
- Maintain accurate patient records and protect confidential patient information.
- Assist families with questions regarding treatment plans and next steps as directed by the clinical team.
- Help create a calm, welcoming environment for children and families, including patients who may be anxious about dental care.
- Maintain an organized and professional front office.
- Follow HIPAA, privacy, and practice policies and procedures.
- Perform other administrative duties as assigned.
Benefits
- Medical, dental, and vision benefits.
- 401(k).
- Paid holidays.
- Paid time off.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
