Patient Coordinator at Knoxville Pediatric Dentistry

Specialty Dental Brands•Knoxville, TN

About The Position

As a Patient Coordinator at Knoxville Pediatric Dentistry, you’ll help create a positive, welcoming experience for children and their families. You’ll be one of the first points of contact for patients, helping families navigate dental visits while keeping the front office running smoothly. The role is suited to a friendly, organized, detail-oriented team member who enjoys working with people and supporting children’s oral health. The Patient Coordinator welcomes patients and families, manages appointment scheduling and communications, maintains accurate patient records, assists with insurance and financial information, collects payments, and coordinates with clinical team members to support efficient patient flow. The role also includes helping families understand office policies, treatment plans, and next steps in their child’s care, maintaining a professional front office, and performing other duties assigned by management.

Requirements

Strong communication and interpersonal skills.
Basic computer skills and the ability to learn new systems quickly.
Ability to multitask, stay organized, and manage competing priorities in a fast-paced environment.
A friendly, patient, and compassionate approach when working with children and families.
Communicate clearly and professionally with patients, families, and team members.
Be dependable and detail-oriented, and take pride in keeping things organized.
Remain calm and solution-focused in a busy office environment.
Work well as part of a team and be willing to help wherever needed.
Approach every family with patience, kindness, and a commitment to excellent customer service.

Nice To Haves

Previous experience in a dental office, medical office, or customer service role.
Experience with appointment scheduling, insurance verification, and patient registration.
Familiarity with dental practice management software.
Enjoy helping others and creating a positive first impression.

Responsibilities

Welcome patients and families with a warm, friendly, and professional attitude.
Schedule appointments, confirm upcoming visits, and manage the daily appointment schedule.
Answer incoming phone calls, respond to patient inquiries, and assist families with scheduling needs.
Verify patient information, update records, and maintain accurate documentation.
Review insurance information, assist with insurance verification, and communicate financial information to families.
Collect patient payments, process transactions, and assist with balancing daily collections.
Coordinate with clinical team members to support efficient patient flow and a positive patient experience.
Help families understand office policies, treatment plans, and next steps for their child’s dental care.
Maintain an organized, professional, and welcoming front office environment.
Perform other duties and responsibilities as assigned by management.