Patient Coordinator

Bennett and Bloom Eye Centers•Florence, KY

21d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The position is full-time, with office hours Monday through Friday from 7:30 a.m. to 5:00 p.m. Employees must have open availability for any or all shifts during those hours and may occasionally need to work earlier or later. The role requires a commitment to work over 40 hours when needed to meet business needs.

Requirements

High school diploma or GED equivalent.
One year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check result.
Basic computer skills.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills.
Ability to interact courteously and professionally with employees at all levels.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive work environment that is team-oriented and patient-focused.
Commitment to work over 40 hours to meet business needs.
Ability to perform the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; and constant grasping, writing or typing, and use of technology. Visual and auditory acuity are required, and occasional driving or climbing may be necessary.

Nice To Haves

Excitement to learn and grow.
Desire to gain industry knowledge and training.

Responsibilities

Facilitate patient flow and manage patient flow in the office.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Answer inquiries by phone, email, and in person.
Provide exceptional customer service during every in-person and phone encounter.
Greet patients promptly and professionally, and thank them when they leave.
Answer internal and external phone calls promptly and courteously.
Respect patients’ time and the doctors’ time and schedules.
Know common fees for common visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.