Patient Coordinator

Great Expressions Dental Centers • Miami, FL

23d

About The Position

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You will provide customer service by greeting patients, scheduling appointments, managing patient records, and handling administrative tasks. The role supports the smooth operation of the dental practice and a positive patient experience.

Requirements

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
• Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
• Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Welcome patients as they arrive at the dental practice and maintain a comfortable, inviting waiting area.
• Interact with patients in a professional and courteous manner.
• Schedule appointments based on patient preferences and dental staff availability; confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar, patient flow, and scheduling efficiency.
• Collect, update, and maintain accurate patient information and records in the dental practice management system while protecting confidentiality and complying with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and scheduling changes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED