Patient Coordinator

SportsMed Physical Therapy•Stamford, CT

25d

About The Position

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers, which focus on sports medicine and orthopedic conditions. The Patient Coordinator assists patients and visitors and helps create a welcoming, patient-friendly environment. The role handles scheduling, insurance verification and authorization, accurate data entry, patient records and accounts, and other daily office tasks. The position also supports the team in meeting office goals and offers career growth opportunities.

Requirements

Ability to work in a fast-paced environment.
Multitasking skills and flexibility.
Professional telephone skills and excellent customer service skills.
Strong time management and organizational skills.
Attention to detail and focus on quality.
Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
Professionalism.
Experience in a physical therapy environment, medical office, or hospitality, with a strong emphasis on customer service.

Nice To Haves

Bilingual Spanish.

Responsibilities

Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
Schedule and reschedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Complete insurance verifications and obtain authorizations as needed.
File and retrieve patient records to ensure treatment information is available.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and update financial information, record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
Protect patient rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.
Contribute to team efforts by completing related tasks as needed.
Enter data accurately and in a timely manner and support the team in meeting office goals.