Patient Coordinator - Ambulatory Surgery - New York Eye and Ear Infirmary of Mount Sinai - Full Time (Monday-Friday; 11:00am - 7:00pm)

Mount Sinai Health System•New York, NY

16d

About The Position

The Patient Coordinator greets patients and establishes first contact, in person or by telephone. The role confirms and updates patient demographics, verifies insurance, and helps ensure patients have appropriate coverage for the physician they are seeing. The coordinator communicates patient arrivals to appropriate staff and ensures the physician’s medical record is available. Additional duties may include processing HIPAA-related and institutional paperwork, collecting referrals or insurance authorizations, keeping patients informed about waiting times, collecting co-pays, scheduling appointments, and handling other administrative tasks as assigned. Duties noted as mutually exclusive may not be performed by the same employee.

Requirements

Collective bargaining unit: SEIU 1199-NYEE.

Responsibilities

Greet patients in person or by telephone and update insurance and demographic information in the practice management system.
Confirm that the physician accepts the patient's insurance and verify coverage before the visit or, at minimum, upon arrival.
Communicate patient arrivals to appropriate staff and ensure the patient's medical record is available for the physician.
Process or update HIPAA-related paperwork and other institutional forms.
Collect or retrieve referrals and insurance authorizations as required.
Monitor the waiting room and keep patients advised of wait times.
Ensure the patient has paid the co-pay or collect it under the direction of billing staff, provide a receipt, and follow established cash-control processes.
Schedule follow-up appointments as needed and answer practice phones to schedule appointments.
Provide guidelines for requesting medical records when necessary.
May perform simple charge-entry tasks or enter patient payments and prepare the cashier's deposit; these duties are mutually exclusive and may not be performed by the same employee.
Follow HIPAA and other applicable governmental or state agency requirements for handling protected health information documents.
May initiate reminder calls for next-day appointments.