Patient Coordinator

Riccobene Associates Family Dentistry•Leland, NC

24d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and supports a full, well-managed practice schedule. This in-person role involves creating a welcoming patient experience, explaining insurance coverage and costs, supporting patients as they consider treatment, and ensuring follow-up appointments are booked. The coordinator works closely with the clinical team and protects patient privacy in accordance with HIPAA requirements. Regular, predictable, on-time attendance for the full scheduled shift is an essential function. The role requires a calm, friendly, professional attitude under pressure; a team-first approach; confidence discussing fees and collecting payments; ownership of the schedule; attention to detail; and professional presentation. The physical requirements include sitting or standing at a front desk workstation for extended periods; using a computer, keyboard, and multi-line phone throughout the shift; communicating clearly in person and by phone; reading screens, forms, and insurance documents at close range; moving between the front desk, lobby, and operatories; and lifting and carrying office supplies up to 15 pounds. These requirements must be met with or without reasonable accommodation. The hiring process includes a short video interview, followed by an in-office interview and potentially a working interview. Prior employers will be contacted for references, including questions about attendance, dependability, and teamwork; candidates should be prepared to provide at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, regular, predictable, on-time attendance for the full scheduled shift.
Ability to meet the role’s physical requirements with or without reasonable accommodation, including sitting or standing for extended periods, using a computer and multi-line phone, communicating clearly, reading documents at close range, moving around the practice, and lifting office supplies up to 15 pounds.
Maintain professional hygiene, grooming, and dress appropriate for close patient contact.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients warmly and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new-patient calls into scheduled appointments.
Maintain the schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.