Patient Coordinator

Weill Cornell Medical College•New York, NY

23d•$24 - $27

About The Position

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative, and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department. The role is based in Midtown and is scheduled for 35.00 weekly hours.

Requirements

High school diploma or GED.
Approximately one or more years of experience succeeding in a customer or patient service role over the telephone and in person.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payor reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

Previous experience using computerized appointment scheduling systems; EPIC preferred.
Experience using an electronic medical record (eMR) system, ideally EPIC-Care.

Responsibilities

Perform front-end revenue cycle processes, including patient check-in/check-out and collection and reconciliation of time-of-service payments, as applicable; may discuss patients’ payment responsibilities.
Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application.
Complete initial registration when scheduling new patients, including required demographic and insurance information; retrieve and store visit-specific details such as authorization numbers and referring physicians.
Register patients as arrived in the practice management system to notify the clinical team that they are checked in and ready to see the physician.
When applicable, ensure patients provide required pre-visit documentation, pre-certifications or authorizations for medical services, and referrals.
Distribute informational and specialty-specific educational brochures.
Educate patients about the patient portal and encourage participation.
Answer phones, respond to inquiries, and triage calls to appropriate personnel.
Maintain neat and tidy waiting areas.
May perform chaperone duties during patient exams as needed.