Patient Coordinator
SportsMed Physical Therapy•Jersey City, NJ
About The Position
SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers in Northern New Jersey. The practice focuses on sports medicine and orthopedic conditions and aims to provide a welcoming, patient-friendly environment. The Patient Coordinator assists patients and visitors, manages appointments and insurance-related tasks, maintains accurate patient information, and supports office goals. The position offers growth opportunities for a motivated, customer-focused professional.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills and flexibility.
- Professional telephone skills and excellent customer service skills.
- Strong time management and organizational skills.
- Attention to detail and focus on quality.
- Computer skills, including experience with EMR systems, Microsoft Excel, and Microsoft Outlook.
- Professionalism.
- Experience in a physical therapy environment, medical office, or hospitality, with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
- Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications and obtain authorizations.
- File and retrieve patient records to ensure treatment information is available.
- Help keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patient rights by maintaining the confidentiality of personal and financial information.
- Follow operational policies and procedures and report needed changes.
- Contribute to team efforts by accomplishing related tasks.
Benefits
- Medical benefits
- Life and disability insurance
- PTO
- Sick time
- Paid holidays
- 401(k) with a 4–8% match based on tenure
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
