Patient Coordinator

ERIN ALONSO A PROFESSIONAL NURSING CORPORATION•Orange, CA

13d•$18 - $22•Onsite

About The Position

DermFx is seeking a full-time Patient Coordinator / Medical Assistant for its Orange, California team. This role supports patients throughout their visit, combining front-office coordination and customer service with back-office assistance in a medical aesthetics setting. The position is suited to someone who enjoys skincare and aesthetics, works well in a fast-paced team environment, and is committed to providing a high-quality patient experience. The schedule option is four 10-hour shifts per week, Friday through Monday, with weekend availability required. DermFx may also consider two part-time staff members to cover two 10-hour shifts each on the stated days. Compensation is $18–$22 per hour. Full-time employees are offered the listed benefits. DermFx describes its workplace as focused on collaboration, professional growth, exceptional patient care, positive energy, accountability, community involvement, and celebrating team achievements.

Requirements

At least 2 years of customer service or sales experience.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Exceptional attention to detail.
Professionalism, empathy, and problem-solving abilities.
Comfort handling patient concerns confidently and with care.
High school diploma or equivalent.
Weekend availability is required for the Friday-through-Monday schedule option.

Nice To Haves

Medical Assistant Certification.
At least 1 year of MedSpa, dermatology, plastic surgery, or aesthetics experience.
Experience with skincare brands such as Alastin, SkinMedica, or ZO Skin Health.
Bilingual ability; bilingual candidates are encouraged to apply.
Experience with Microsoft Office, including Outlook, Teams, and Excel.
Experience with EHR systems.
Bachelor's degree.
Interest in medical aesthetics, skincare education, building patient relationships, celebrating treatment results, and luxury-level customer service.

Responsibilities

Welcome patients warmly and professionally.
Answer phones, schedule appointments, and provide customer service.
Check patients in and out and support a seamless visit.
Process payments and transactions using the POS system.
Educate patients about services, products, and treatments.
Ensure consent forms and other paperwork are completed accurately.
Take before-and-after photos to document patient results.
Prepare treatment rooms and maintain cleanliness and sanitation standards.
Assist providers during aesthetic procedures, laser treatments, and injectable appointments.
Apply numbing cream and help patients feel comfortable before treatments.
Review patient charts and provider notes to support patient flow.
Maintain accurate medical records and documentation.