Patient Coordinator

Hero Practice Services•Los Angeles, CA

15d•Onsite

About The Position

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at more than 30 offices across seven states. Its core values are integrity, mission driven, patient first, accountability, compassion, and teamwork. The Patient Coordinator role is with Kids Dental Place and Orthodontics in Downtown Los Angeles, California. The position efficiently executes front office processes in a pediatric dental practice, including answering phones, scheduling appointments, and collecting payments. The listed pay range is $18.47–$26 per hour, and benefits are offered. The coordinator may also perform other duties that support the business and its mission.

Requirements

Attention to detail and the ability to handle a diverse workload.
Strong interpersonal skills and a friendly, outgoing demeanor.

Nice To Haves

Bilingual ability.
Preferred knowledge of Microsoft Office, including Word and Excel, and eCW.
Previous dental experience.

Responsibilities

Deliver a red-carpet experience to patients and caregivers while ensuring intake information is accurate and complete.
Call patients regarding appointment confirmations, reminders, and cancellations.
Follow scheduling best practices to optimize patients’ time.
Review patient and family health needs to ensure those needs are met.
Coordinate patient flow by keeping the appointment schedule organized and full.
Keep the practice clean and presentable, including cleaning restrooms and the patient lobby, mopping, vacuuming, and dusting.
Perform other duties that support the mission of providing high-quality, compassionate dental, vision, and orthodontic services to underserved children.