Part-Time - Patient Coordinator

Avance Care•Raleigh, NC

23d•Onsite

About The Position

Avance Care is hiring a part-time Patient Coordinator for its NW Raleigh Primary Care location, working 24–29 hours per week and on weekends. Avance Care is an independent primary care network with more than 35 clinics across the Raleigh/Durham, Charlotte, and Wilmington regions. Its integrated care model combines primary care with on-site behavioral health and nutrition services. The organization describes its workplace as collaborative and supportive, with flexible scheduling intended to protect work-life balance. The Patient Coordinator supports patients and clinic operations by providing front-desk hospitality, communication, appointment coordination, EMR data entry, and point-of-service collections. The role requires a high school diploma or equivalent. A related degree or equivalent medical administrative experience is highly preferred, and one year of medical front desk experience is strongly preferred.

Requirements

High school diploma or equivalent.
Exceptional verbal and written communication skills.
Ability to multitask reliably under pressure.
Strong technical proficiency with EMR software.
Patient-centered mindset.

Nice To Haves

A related degree or equivalent medical administrative experience is highly preferred.
One year of medical front desk experience is strongly preferred.

Responsibilities

Greet and assist patients promptly, efficiently, and professionally.
Answer phone calls promptly and relay detailed messages.
Explain clinic fees, specialized services, and internal office policies to patients.
Keep the front desk and reception area organized and orderly.
Schedule and reschedule appointments and coordinate walk-in patients.
Set up new patients and accurately update current patient information in the EMR system.
Collect co-payments, deductibles, and co-insurance at the time of service.