Patient Coordinator
About The Position
SportsMed Physical Therapy is seeking a Patient Coordinator to join its growing team in Northern New Jersey. The practice’s physical therapy centers provide outpatient sports medicine and orthopedic care and aim to offer patients and visitors a welcoming, patient-friendly environment. The Patient Coordinator assists patients and visitors and handles daily front desk operations. Responsibilities include scheduling and rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, entering data accurately and promptly, and supporting office goals. This key role offers growth opportunities for someone with a strong commitment to customer service.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills.
- Flexibility.
- Professional telephone skills.
- Excellent customer service skills.
- Strong time-management skills.
- Organization skills.
- Attention to detail.
- Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
- Focus on quality.
- Professionalism.
- Experience in a physical therapy environment, a medical office, or hospitality with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Welcome patients and visitors in person and by telephone; answer or refer inquiries.
- Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications.
- File and retrieve patient records to ensure treatment information is available.
- Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and update financial information, record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patient rights by maintaining the confidentiality of personal and financial information.
- Follow policies and procedures, and report needed changes to maintain operations.
- Contribute to team efforts by completing related tasks as needed.
Benefits
- Medical benefits
- Life insurance
- Disability insurance
- Paid time off (PTO)
- Sick time
- Paid holidays
- 401(k) with a 4–8% match based on tenure
- Competitive pay based on experience and added value
- Career growth opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
