Patient Coordinator

Ivy Rehab•Sparta Township, NJ

15d

About The Position

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations, including patient registration, scheduling, and other administrative tasks, to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, managing appointments, and providing excellent customer service to patients and families. The role is part of Ivy Health, whose teams provide physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. The company describes a culture that promotes authenticity, inclusion, growth, community, teamwork, serving others, and a passion for exceptional care and meaningful progress for patients and families.

Requirements

Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Strong time management skills and the ability to multitask in a fast-paced environment.
Self-motivation and a drive to exceed patient expectations.
Adaptability and a positive attitude in response to fluctuating workloads.
Eagerness to learn and grow.
Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

Two or more years of administrative experience in a healthcare setting is preferred.

Responsibilities

Serve as the first point of contact for patients.
Support front office operations, including patient registration and scheduling.
Perform administrative tasks to coordinate patients and the clinical team.
Maintain accurate patient records and manage appointments.
Provide excellent customer service to patients and families.
Support clinic workflows and help deliver a welcoming, organized, and efficient clinic experience.