Patient Coordinator

Benevis•Elkhart, IN

26d

About The Position

Benevis is seeking a Patient Coordinator to support its mission of providing high-quality, affordable dental care in a fun and compassionate environment. The role provides customer service to patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and helps coordinate patient care and office operations. The position includes engaging with the community, supporting a collaborative team, and working with a patient population made up largely of children. Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Requirements

Graduation from senior high school or GED equivalent.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out, and verify patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient.
Greet parents and patients when they enter or leave the office.
Keep waiting parents informed about the progress of their appointment or child's appointment.
Maintain a clean and tidy waiting area and front desk area.
Verify patient insurance eligibility before appointments and ensure information is correct in the patient's Boomerang file.
Record service limits and communicate them to the clinical team before treating the patient.
Prepare patient files before appointments by pulling the file, updating the patient record, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
Help meet office financial targets by ensuring hygiene and operative schedules are full.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients with treatment that needs to be completed.
Re-file all patient records at the end of the day.
Adhere to government regulations, company standards, and company compliance programs.
Verify, inform, and collect any out-of-pocket patient balances before patients are treated by the clinical team.
Participate in local community events, including school screenings and presentations, to promote a positive image of the company.
Participate in morning huddles and contribute to recognition of customer focus and collaboration.
Perform other duties as assigned.