Patient Coordinator
Apex Eye•Frisco, TX
•Onsite
About The Position
A Patient Coordinator is the first point of contact for patients and helps set the tone for each visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The position is full time in Frisco, Texas. Office hours are Monday through Thursday, 7:30 a.m. to 5:30 p.m., and Friday, 7:30 a.m. to noon. Some earlier or later work may be needed as required by the business.
Requirements
- High school diploma or GED.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to interact courteously and professionally with employees at all levels.
- Desire to gain industry knowledge and training.
- Initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Ability to foster a positive, team-oriented, patient-focused work environment.
- Commitment to work over 40 hours when needed to meet business needs.
- Reliable transportation that allows travel to multiple work locations with minimal notice.
- Ability to perform the role’s physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; regular bending, stooping, reaching, grasping, writing or typing, and technology use; and visual and auditory acuity.
Responsibilities
- Provide exceptional customer service during every patient encounter, in person and by phone.
- Greet patients promptly and professionally, and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Respect patients’ time and the doctor’s schedule by working with urgency.
- Manage patient flow in the office.
- Know common fees for common visits and collect the correct payments.
- Complete daily reconciliations, close the day, and count the cash drawer.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
