Patient Coordinator - Dental Studio of MacArthur

Lumio Dental•Oklahoma City, OK

About The Position

The Patient Coordinator serves as the liaison between patients and the back-office team, beginning with the initial phone call. The role involves providing exceptional customer service, coordinating patient schedules with dental providers, and educating patients about financial options so they can pursue optimal oral health. The ideal candidate is organized, patient, understanding, proficient with computers, and skilled in phone etiquette and communication. Spanish bilingual ability is required.

Requirements

High school diploma, GED, or equivalent work experience.
Bilingual Spanish ability is required.
Exceptional customer service skills.
Strong organization, phone etiquette, and communication skills.
Computer proficiency.

Nice To Haves

Two years of dental office experience is identified as ideal.

Responsibilities

Handle incoming phone calls and schedule patients.
Verify insurance eligibility, receive insurance co-payments, and update patient accounts.
Work with the dentist and hygienist to coordinate schedules that fit patients’ needs.
Maintain the patient care database by entering new information as it becomes available.
Schedule and confirm patient appointments.
Direct arriving patients to waiting areas and keep them updated on expected waiting times.
Follow policies and procedures to help prevent the spread of bloodborne and airborne diseases and protect patients, coworkers, and oneself.