Patient Coordinator - Dental Studio of MacArthur

Lumio Dental•Oklahoma City, OK

About The Position

The Patient Coordinator serves as the liaison between patients and the back-office team, beginning with the initial phone call. The role requires exceptional interpersonal and customer service skills, strong phone etiquette, organization, communication skills, and computer proficiency. The Patient Coordinator partners with providers and educates patients about their financial options so they can achieve optimal oral health. Successful coordinators are patient, understanding, and greet each patient warmly. The ideal candidate has two years of dental office experience, though the posting also welcomes people seeking their next career opportunity. Spanish-English bilingual ability is required. A high school diploma, GED, or equivalent work experience is required.

Requirements

High school diploma, GED, or equivalent work experience.
Bilingual Spanish ability is required.
Strong customer service and interpersonal skills.
Organization, strong phone etiquette, and communication skills.
Computer proficiency.
Two years of dental office experience is identified as ideal.

Responsibilities

Handle incoming phone calls and schedule patients.
Verify insurance eligibility, receive insurance co-pay payments, and update patient accounts.
Work directly with the Dentist and Hygienist to coordinate schedules around patients’ needs.
Maintain the patient care database by entering new information as it becomes available.
Schedule and confirm patient appointments.
Direct arriving patients to waiting areas and provide updates on expected waiting times.
Follow policies and procedures to help protect self, coworkers, and patients from the spread of bloodborne and airborne diseases.
Partner with providers and educate patients about their financial options.