PATIENT COORDINATOR

Georgia Urology PA•Lawrenceville, GA

19d

About The Position

Under general supervision, the Patient Coordinator provides outstanding service to patients and physicians and supports the Physician Group and Clinical Staff with patient flow in a professional and courteous manner. The position involves patient reception and check-in/check-out, appointment scheduling, patient-data and medical-record management, insurance verification and payment collection, and telephone communications. The coordinator must maintain patient confidentiality and current knowledge of HIPAA compliance and OSHA standards. The role requires flexibility to work at different Georgia Urology locations.

Requirements

High school diploma; some college is preferred.
At least 2 years of experience in a healthcare setting.
Excellent organizational, time-management, and follow-through skills.
Ability to interact with team members in a fast-paced environment while maintaining professionalism.
Proficiency and working knowledge of medical software applications, such as EMR, and Microsoft Office applications.
Valid State of Georgia driver's license and reliable transportation.
Ability to stand, sit, and work at a computer station throughout the day.
Flexibility and availability to work at different Georgia Urology locations.

Nice To Haves

Some college education.

Responsibilities

Greet patients courteously and respectfully.
Check patients in and out upon arrival and departure.
Maintain patient confidentiality throughout all transactions.
Update, file, and maintain the integrity of patient data.
Request patient records from referring physician offices and follow up to ensure information is received before visits, as directed.
Forward medical records to requesting physicians.
Schedule patient appointments.
Verify insurance information and prior authorizations, and collect payments for services, including co-pays, deductibles, co-insurance, past-due balances, and surgery deposits.
Scan patient data into the NextGen EMR system.
Check patients in for clinical staff.
Answer incoming calls and make outbound calls to confirm appointments.
Maintain current knowledge of HIPAA compliance and OSHA standards.
Perform other duties as assigned.