Patient Coordinator - Ambulatory Surgery - New York Eye and Ear Infirmary of Mount Sinai - Full Time (Monday-Friday; 11:00am - 7:00pm)

Mount Sinai Health System•New York, NY

16d

About The Position

The Patient Coordinator greets patients and establishes first contact, confirms and updates patient demographics, and verifies insurance to ensure patients have appropriate coverage for the physician they are seeing. The role supports patient check-in and practice operations by coordinating arrivals, maintaining records and paperwork, collecting co-payments when directed, and assisting with appointment scheduling and related administrative tasks. The position is full time, Monday through Friday, from 11:00 a.m. to 7:00 p.m., at the New York Eye and Ear Infirmary of Mount Sinai.

Responsibilities

Greet patients in person or by telephone and update their insurance and demographic information in the practice management system.
Confirm that the physician accepts the insurance presented by the patient; verify insurance before arrival or, at minimum, upon arrival if not previously verified.
Communicate patient arrivals to appropriate staff and ensure the patient’s medical record is available to the physician.
Process or update HIPAA-related paperwork and other institutional forms as needed.
Collect or retrieve referrals and insurance authorizations as required.
Routinely review the waiting room and keep patients informed about wait times.
Ensure that patients have paid their co-pay or collect the co-pay under the direction of billing staff, and provide a receipt according to established cash-control processes.
Schedule follow-up appointments as needed and provide instructions for requesting medical records when necessary.
Perform simple charge-entry tasks or enter patient payments and prepare the cashier’s deposit, noting that these duties are mutually exclusive and may not be performed by the same employee.
Answer practice phones and schedule appointments.
Follow HIPAA and other applicable governmental or state agency requirements for handling protected health information documents.
Initiate reminder calls for next-day appointments as needed.