Patient Coordinator

Eye Care Partners•Frisco, TX

18d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The position is based at Apex Eye in Frisco, Texas. The offices are open Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 7:30 a.m. to 12:00 p.m.; employees may need to work a little earlier or later as needed.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive work environment while being team-oriented and patient-focused.
Commitment to work more than 40 hours when needed to meet business needs.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical activities described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Responsibilities

Provide exceptional customer service during every in-person and phone encounter.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and the doctor’s schedule by acting with urgency.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count the cash drawer.
Perform general office duties and cleaning as assigned by the manager.