Patient Coordinator

Eye Care Partners•Muskegon, MI

22d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for their visit through excellent customer service. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The position is based at Shoreline Vision in Muskegon, Michigan, with travel to other area clinics as needed; mileage is reimbursed. The offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evenings until 6:30 p.m. and a need to work earlier or later as needed. The role requires commitment to work over 40 hours to meet business needs.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check result.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training; excitement to learn and grow.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Ability to foster a positive work environment and be team-oriented and patient-focused.
Commitment to work over 40 hours when needed to meet business needs.
Reliable transportation to travel to multiple work locations with minimal notice.
Ability to lift, carry, push, and pull items up to 25 pounds; strong fine motor skills and full use of hands.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Responsibilities

Facilitate patient flow in the office and act as the first point of contact for patients.
Provide exceptional, professional customer service during patient encounters in person and by phone; greet patients promptly and thank them when they leave.
Answer internal and external phone calls and respond courteously and promptly to inquiries by phone, email, and in person.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Respect patients’ and doctors’ time and schedules by practicing urgency.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close the day, and count the cash drawer.
Perform general office duties and cleaning assigned by the manager.