Patient Coordinator
SportsMed Physical Therapy•Stamford, CT
•$21 - $25
About The Position
SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers, which focus on sports medicine and orthopedic conditions. The role assists patients and visitors, helps create a welcoming and patient-friendly environment, and supports office goals. It includes scheduling and rescheduling appointments, communicating with insurance companies to verify benefits and obtain authorizations, and entering information accurately and promptly. The position offers career growth opportunities.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills.
- Flexibility.
- Professional telephone skills.
- Excellent customer service skills.
- Strong time-management skills.
- Organizational skills.
- Attention to detail.
- Computer skills, including experience with EMR systems, Microsoft Excel, and Microsoft Outlook.
- Focus on quality.
- Professionalism.
- Experience in a physical therapy environment, medical office, or hospitality setting with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
- Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications.
- File and retrieve patient records to ensure treatment information is available.
- Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and update financial information, collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patients’ rights by maintaining the confidentiality of personal and financial information.
- Maintain operations by following policies and procedures and reporting needed changes.
- Contribute to team efforts by completing related tasks as needed.
Benefits
- Medical benefits
- Life insurance
- Disability insurance
- 401(k)
- PTO
- Sick time
- Paid holidays
- Competitive pay based on experience and added value
- Career growth opportunity
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
