Patient Coordinator

Riccobene Associates Family Dentistry•Concord, NC

25d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and supports a full dental practice schedule. This in-person role handles patient check-in and check-out, phone calls, appointment scheduling and confirmations, insurance verification, treatment-plan and cost discussions, payment collection, accurate records, and coordination with the clinical team. The coordinator is expected to be dependable and punctual for the full scheduled shift, stay calm and professional in a busy environment, take ownership of the schedule, maintain patient privacy and follow HIPAA requirements, and present themselves professionally.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, predictable, and punctual attendance for the full scheduled shift.
Ability to communicate clearly and professionally, remain calm under pressure, and work collaboratively.
Comfort discussing costs and requesting payment clearly and confidently.
Attention to detail when handling insurance, payments, and patient information.
Ability to meet the listed physical requirements, with or without reasonable accommodation.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and schedule appointments for new patients.
Fill schedule openings and cancellations, and work recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage to patients.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to support smooth handoffs and follow-through.
Protect patient privacy and comply with HIPAA requirements.