Patient Coordinator

Riccobene Associates Family Dentistry•Knightdale, NC

27d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps ensure a welcoming, organized, and efficient experience throughout their visit. This in-person front-office role manages patient check-in and check-out, phones, appointment scheduling, insurance verification, treatment plan and fee discussions, payment collection, and accurate records. The coordinator works closely with the clinical team, protects patient privacy, and follows HIPAA requirements. The role requires reliable, predictable, on-time attendance for the full scheduled shift, a positive and professional manner under pressure, strong teamwork, attention to detail, and confidence discussing costs and collecting payments. The coordinator is expected to take ownership of the provider schedule, including filling openings and ensuring patients leave with their next appointment scheduled. The position also includes physical tasks such as working at a front desk workstation for extended periods, using office technology throughout the shift, moving around the practice, and carrying supplies up to 15 pounds. The hiring process includes a self-recorded video interview, an in-office interview and possibly a working interview, reference checks, and a background check. New team members complete a 90-day introductory period. The job posting lists medical, dental, vision, PTO, and 401(k) as offerings.

Requirements

At least 1 to 2+ years of dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, regular, predictable, and on-time attendance for the full scheduled shift.
Ability to work in person and maintain a warm, attentive, calm, friendly, and professional demeanor.
Ability to communicate and work collaboratively with the team.
Comfort discussing costs and confidently requesting payment.
Strong ownership of scheduling and attention to detail.
Professional presentation, including appropriate personal hygiene, grooming, and professional dress.
Ability to sit or stand at a front desk workstation for extended periods.
Ability to use a computer, keyboard, and multi-line phone throughout the shift.
Ability to speak and hear clearly to communicate with patients in person and by phone.
Ability to see clearly at close range to read screens, forms, and insurance documents.
Ability to move between the front desk, lobby, and operatories throughout the day.
Ability to lift and carry office supplies up to 15 pounds.
Ability to meet the listed physical requirements with or without reasonable accommodation.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and schedule appointments for new patients.
Manage and protect the provider schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Maintain complete and accurate patient records, forms, and account notes.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.