Patient Coordinator

SportsMed Physical Therapy • Neptune Township, NJ

26d

About The Position

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers in Northern New Jersey. The role assists patients and visitors, supports a welcoming and patient-friendly environment, and helps the team meet office goals. Key duties include scheduling appointments, handling insurance verification and authorization, maintaining accurate patient information and records, and supporting billing and claims processes. The position offers career growth opportunities.

Requirements

• Ability to work in a fast-paced environment.
• Multitasking skills and flexibility.
• Professional telephone skills and excellent customer service skills.
• Superior time-management and organization skills.
• Attention to detail and focus on quality.
• Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
• Professionalism.
• Experience in a physical therapy environment or medical office, or a hospitality background with a strong emphasis on customer service.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Welcome patients and visitors in person and by telephone; answer or refer inquiries.
• Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment room utilization.
• Complete insurance verifications and obtain authorizations.
• File and retrieve patient records to ensure treatment information is available.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and advising providers of delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
• Protect patient rights by maintaining confidentiality of personal and financial information.
• Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.

Benefits

• Medical benefits
• Life insurance
• Disability insurance
• Paid time off (PTO)
• Sick time
• Paid holidays
• 401(k) with 4–8% match based on tenure

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed