Patient Coordinator

Shoreline Vision•Muskegon, MI

22d

About The Position

The Patient Coordinator is the first point of contact for patients at Shoreline Vision and helps set the tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The employee may need to travel to multiple work locations with minimal notice and is expected to work over 40 hours when business needs require.

Requirements

High school diploma or GED, or one year of related experience and/or training, or an equivalent combination of education and experience.
Reliable transportation allowing travel to multiple work locations with minimal notice.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Ability to interact courteously and professionally with employees at all levels.

Responsibilities

Provide exceptional customer service during in-person and phone interactions; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Respect patients’ time and the doctor’s schedule by practicing urgency.
Manage patient flow in the office.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.