Patient Coordinator

Great Expressions Dental Centers•Coral Springs, FL

15d

About The Position

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You will provide customer service by greeting patients, scheduling appointments, managing patient records, and handling administrative tasks. The role supports the smooth operation of the dental practice and a positive patient experience. You will coordinate appointments and patient flow with dental staff, manage patient information and records, verify insurance, collect payments, and assist with insurance claims and billing inquiries. You will also respond to patient questions, provide appointment and paperwork instructions, and maintain an organized reception area.

Requirements

High school diploma or equivalent.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Nice To Haves

Additional education or certification in healthcare administration or a related field.
Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

Provide a warm and friendly welcome to patients as they arrive at the dental practice.
Ensure a comfortable and inviting waiting area for patients.
Maintain a professional and courteous demeanor when interacting with patients.
Schedule appointments based on patient preferences and dental staff availability.
Confirm and remind patients about upcoming appointments by phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar efficiently.
Collect and update patient information, including personal details and medical history.
Create and maintain patient records in the dental practice management system.
Keep patient records confidential and comply with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments from patients.
Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
Maintain the cleanliness and organization of the reception area.
Coordinate with dental staff to support smooth patient flow and efficient scheduling.
Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or scheduling changes.