Patient Coordinator

SportsMed Physical Therapy•Perth Amboy, NJ

25d

About The Position

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers in Northern New Jersey. The practice specializes in sports medicine and orthopedic conditions and aims to provide a welcoming, patient-friendly environment. The Patient Coordinator assists patients and visitors, supports office goals, and contributes to a positive patient experience. This role offers opportunities for growth within SportsMed Physical Therapy.

Requirements

Ability to work in a fast-paced environment.
Multitasking skills.
Flexibility.
Professional telephone skills.
Excellent customer service skills.
Strong time-management and organizational skills.
Attention to detail.
Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
Focus on quality and professionalism.
Experience in a physical therapy environment or medical office, or a hospitality background with a strong emphasis on customer service.

Nice To Haves

Bilingual Spanish preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Schedule and reschedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Complete insurance verifications and communicate with insurance companies to obtain benefit verification and authorization.
File and retrieve patient records to ensure treatment information is available.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Follow operational policies and procedures and report needed changes.
Contribute to team efforts by completing related tasks.