Patient Coordinator

SportsMed Physical Therapy•Union, NJ

19d

About The Position

SportsMed Physical Therapy is seeking a Patient Coordinator to support front-desk operations at its outpatient physical therapy centers in Northern New Jersey. The centers focus on sports medicine and orthopedic conditions and aim to provide a welcoming, patient-friendly environment. The Patient Coordinator assists patients and visitors and helps the team meet office goals. The role offers growth opportunities.

Requirements

Ability to work in a fast-paced environment.
Multitasking skills.
Flexibility.
Professional telephone skills.
Excellent customer service skills.
Strong time-management and organizational skills.
Attention to detail.
Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
Focus on quality and professionalism.
Experience in a physical therapy environment, medical office, or hospitality setting with a strong emphasis on customer service.

Nice To Haves

Bilingual Spanish.

Responsibilities

Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment room utilization.
Complete insurance verifications and obtain benefit verification and authorization from insurance companies.
File and retrieve patient records to ensure treatment information is available.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow operational policies and procedures and report needed changes.
Contribute to team efforts by completing related tasks.