Patient Coordinator

Akumin•Mount Kisco, NY

22d•$18 - $23•Onsite

About The Position

Northeast Radiology, an Akumin Company, is hiring a full-time Patient Coordinator at its Mt Kisco facility. The role performs customer service and patient care tasks to support a positive patient experience, organize documentation and records, and help patients understand what to expect before and after appointments. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m. Spanish bilingual ability is strongly preferred. The position may involve patient registration, phone support, collecting time-of-service payments, verifying insurance and obtaining prior authorizations, assisting patients before and after procedures, preparing and maintaining work areas and supplies, scheduling appointments, and maintaining accurate records. Duties are performed in compliance with HIPAA regulations. The role may require travel among several locations and, where applicable, a valid state driver's license. COVID-19 vaccination may be a condition of employment.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire; for Fixed Radiology, CPR certification is a plus.
Valid state driver's license, as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish speaking ability.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems.
Answer phone calls professionally and courteously.
Collect time-of-service patient responsibility payments, as applicable.
Verify insurance coverage and obtain prior authorization, as applicable.
Conduct preliminary patient screening before procedures, which may include obtaining medical history.
Transport patients to and from exam rooms, as applicable.
Assist patients with transfers on and off exam tables, as applicable.
Provide preliminary and post-procedure instructions to patients.
In a mobile setting, assist with preparing the unit for transport, as applicable.
Maintain a clean and organized work area and order supplies or ensure supplies are stocked, as applicable.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers, as applicable.
Schedule patient appointments and obtain insurance verification and/or authorization, as applicable.
Document patient visits accurately in electronic systems and written documents.
Assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers, as applicable.
Perform all duties in compliance with HIPAA regulations.
Perform other duties as assigned.