Patient Coordinator

Riccobene Associates Family Dentistry•Concord, NC

26d•Onsite

About The Position

You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.

Requirements

Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
Team first. You jump in without being asked, communicate openly, and help the whole office succeed.
Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.
Attention to detail. Insurance, payments, and patient information are right the first time.
Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.
At least 1 to 2+ years of dental front office experience
Experience verifying dental insurance and explaining benefits to patients
Experience presenting treatment plans and collecting patient payments
Experience scheduling and confirming appointments and managing a provider schedule
Working knowledge of dental terminology and procedure codes
Strong phone, computer, and typing skills

Nice To Haves

Experience with Denticon practice management software is a plus
Bilingual English/Spanish is a plus

Responsibilities

Greet patients warmly, and manage check-in and check-out accurately and efficiently
Answer phones promptly and turn new patient calls into scheduled appointments
Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
Confirm upcoming appointments by phone and text to reduce no-shows
Make sure every patient leaves with their next appointment scheduled
Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
Collect copays and balances at the time of service, and post payments accurately
Keep patient records, forms, and account notes complete and accurate
Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
Protect patient privacy and follow HIPAA requirements