Patient Coordinator

Benevis • Fredericksburg, VA

19d

About The Position

Benevis is seeking a Patient Coordinator to support its mission of providing quality, affordable dental care in a fun and compassionate environment. The role provides customer service to patients and parents during check-in and check-out, verifies insurance eligibility and service limits, and helps coordinate patients' care and appointments. The position involves working with children, who make up 70% or more of the patient base, and participating in community events and team activities.

Requirements

• Graduation from senior high school or GED equivalent.

Nice To Haves

• Office experience in a dentist's or physician's office.
• Experience with children's dentistry.

Responsibilities

• Provide quality and compassionate customer service to patients and parents at check-in and check-out.
• Greet parents and patients as they enter and leave the office, and keep waiting parents informed about appointment progress.
• Maintain a clean and tidy waiting area and front desk.
• Verify patient insurance eligibility before appointments, ensure information is correct in the patient's Boomerang file, and record and communicate service limits to the clinical team before treatment.
• Prepare patient files before appointments by pulling the file, updating the patient record, and verifying insurance and service limits.
• Coordinate with the Clinical Team Leader and doctors to offer same-day care to patients.
• Help meet office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up operative and six-month recall appointments.
• Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
• Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
• Re-file all patient records at the end of the day.
• Verify, inform patients about, and collect out-of-pocket balances before clinical treatment.
• Adhere to government regulations, company standards, and compliance programs.
• Participate in local community events, including school screenings and presentations, to promote a positive image of the company.
• Participate in morning huddles and contribute to team recognition and collaboration.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Medical, dental, and vision benefits.
• 401(k) with match.
• Flexible spending accounts.
• Paid time off.
• Company holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED