Patient Coordinator

Great Expressions Dental Centers•Tampa, FL

17d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support by welcoming patients, scheduling appointments, maintaining patient records, and handling billing and insurance tasks. The Patient Coordinator helps ensure the smooth operation of the practice, effective patient flow, and a positive patient experience while coordinating with dental staff.

Requirements

High school diploma or equivalent.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
Strong organizational and multitasking abilities in a fast-paced environment.
Attention to detail and accuracy when maintaining patient records and managing financial transactions.

Nice To Haves

Additional education or certification in healthcare administration or a related field.
Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

Welcome patients as they arrive and maintain a comfortable, inviting, clean, and organized reception area.
Interact with patients professionally and courteously.
Schedule appointments based on patient preferences and dental staff availability.
Confirm and remind patients of upcoming appointments through phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar and improve scheduling efficiency.
Collect and update patient information, including personal details and medical history.
Create and maintain patient records in the dental practice management system while protecting confidentiality and complying with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other patient payments.
Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
Respond to patient inquiries in person, by phone, or by email about dental services, appointment availability, and practice policies.
Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
Coordinate patient flow with dental staff and communicate patient arrivals, emergencies, and scheduling changes to hygienists, assistants, and dentists.