Patient Coordinator
About The Position
SportsMed Physical Therapy is seeking a Patient Coordinator to join its growing team in Northern New Jersey. The practice operates physical therapy centers focused on outpatient sports medicine and orthopedic conditions, with a mission to provide a patient-friendly and welcoming environment. The Patient Coordinator assists patients and visitors and handles daily front desk operations, including appointment scheduling and rescheduling, insurance benefit verification and authorization, and accurate, timely data entry. The role also supports the team in meeting and exceeding office goals and offers growth opportunities.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills.
- Flexibility.
- Professional telephone skills.
- Excellent customer service skills.
- Superior time-management skills.
- Organization skills.
- Attention to detail.
- Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
- Focus on quality.
- Professionalism.
- Experience in a physical therapy environment, medical office, or hospitality setting with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish preferred.
Responsibilities
- Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
- Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications.
- File and retrieve patient records to ensure treatment information is available.
- Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patients’ rights by maintaining the confidentiality of personal and financial information.
- Maintain operations by following policies and procedures and reporting needed changes.
- Contribute to the team by completing related tasks as needed.
Benefits
- Medical benefits
- Life insurance
- Disability insurance
- Paid time off (PTO)
- Sick time
- Paid holidays
- 401(k) with a 4–8% match based on tenure
- Competitive pay based on experience and added value
- Career growth opportunity
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
