Patient Coordinator

Riccobene Associates Family Dentistry•Leland, NC

25d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and is responsible for creating a welcoming, organized front-office experience. This in-person role manages patient check-in and check-out, phone inquiries, appointment scheduling and confirmations, provider schedules, insurance verification, treatment-plan and cost discussions, payment collection, and accurate patient records. The coordinator works closely with the clinical team to ensure smooth handoffs, protects patient privacy, and follows HIPAA requirements. Reliability, a positive and professional manner under pressure, attention to detail, and ownership of the schedule are essential.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, predictable, and on-time attendance for the full scheduled shift.
Ability to remain calm, friendly, and professional in a busy environment.
Comfort discussing costs and clearly requesting payment.
Attention to detail when handling insurance, payments, and patient information.
Ability to meet the listed physical requirements with or without reasonable accommodation.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new-patient calls into scheduled appointments.
Fill schedule openings and cancellations, and work recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure patients leave with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage to patients.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to support smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.
Maintain professional dress, grooming, hygiene, and appearance standards.