Patient Coordinator
SportsMed Physical Therapy•Maywood, NJ
About The Position
SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at its outpatient physical therapy centers in Northern New Jersey. The role assists patients and visitors and helps create a welcoming, patient-friendly environment. Responsibilities include scheduling appointments, obtaining insurance benefit verification and authorization, maintaining accurate data and patient records, and supporting office goals. This position offers growth opportunities for someone with a strong commitment to customer service.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills and flexibility.
- Professional telephone skills and excellent customer service skills.
- Superior time-management and organizational skills.
- Attention to detail and computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
- Focus on quality and professionalism.
- Experience in a physical therapy environment, medical office, or hospitality setting with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
- Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications and obtain authorizations.
- File and retrieve patient records to ensure treatment information is available.
- Help keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patients’ rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures and reporting needed changes.
- Contribute to team efforts and accomplish related results as needed.
Benefits
- Medical benefits
- Life and disability insurance
- PTO
- Sick time
- Paid holidays
- 401(k) with a 4–8% match based on tenure
- Career growth opportunity
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
