Patient Coordinator
About The Position
A Patient Coordinator serves as the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and checkout experience. The position is based at Shoreline Vision in Muskegon, Michigan, with travel to other nearby clinics as needed; mileage is reimbursed. The offices are open Monday through Friday, 8 a.m. to 5 p.m., with occasional evenings until 6:30 p.m. The employee may need to work earlier or later as needed and is expected to work over 40 hours to meet business needs.
Requirements
- High school diploma or GED.
- One year of related experience and/or training, or an equivalent combination of education and experience.
- Favorable background check result.
- Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
- Reliable transportation to travel among multiple work locations with minimal notice.
- Commitment to work over 40 hours to meet business needs.
- Ability to learn and grow, take initiative toward practice goals, adapt to change, and contribute to a team-oriented, patient-focused work environment.
Responsibilities
- Facilitate and manage patient flow in the office.
- Verify medical and vision insurance.
- Communicate effectively with patients, doctors, and managers.
- Answer inquiries by phone, email, and in person.
- Provide exceptional customer service during patient encounters, greet patients promptly and professionally, and thank them when they leave.
- Answer internal and external phone calls promptly and courteously.
- Respect patients’ time and the doctor’s schedule by working with urgency.
- Know common fees for visits and collect the correct payments.
- Complete daily reconciliations, close out the day, and count the cash drawer.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
- Mileage reimbursement for travel to other clinics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
