Patient Coordinator

Akumin•Sarasota, FL

19d

About The Position

The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience. The role prepares and organizes documentation and patient records and helps patients understand what to expect during and after appointments. Duties may include patient registration, collecting time-of-service payments, verifying insurance coverage, obtaining prior authorizations, preliminary screening, transporting and assisting patients, and providing procedure instructions. The coordinator maintains an organized work area, may prepare mobile units and order supplies, documents patient visits, prepares medical records, and may assist clinical staff with documentation and image delivery. All duties are performed in accordance with HIPAA regulations.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
For applicable positions, a valid state driver's license is required.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
COVID-19 vaccination may be a condition of employment.
Successful completion of a pre-employment background check and drug screen is required as a condition of employment.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
CPR certification is a plus for Fixed Radiology.

Responsibilities

Greet and assist patients, customers, and visitors in person and by phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect payments for patient responsibility at the time of service.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screening, including obtaining medical history.
May transport patients to and from exam rooms and assist with transfers onto and off exam tables.
May provide preliminary and post-procedure instructions.
In mobile settings, may assist with preparing the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure the accuracy of patient records and document visits in electronic systems and written documents.
May schedule appointments and obtain insurance verification or authorization.
May prepare medical records for physicians, patients, and customers.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties within HIPAA regulations.
Perform other duties as assigned.