Patient Coordinator

Great Expressions Dental Centers•Tampa, FL

19d

About The Position

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. The role focuses on providing exceptional customer service through welcoming patients, scheduling appointments, managing patient records, and completing administrative tasks. You will help ensure the smooth operation of the dental practice and maintain a positive patient experience.

Requirements

High school diploma or equivalent.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Nice To Haves

Additional education or certification in healthcare administration or a related field.
Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

Welcome patients warmly as they arrive at the dental practice.
Ensure the waiting area is comfortable and inviting.
Maintain a professional and courteous demeanor when interacting with patients.
Schedule appointments based on patient preferences and dental staff availability.
Confirm and remind patients about upcoming appointments by phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar efficiently.
Collect and accurately update patient information, including personal details and medical history.
Create and maintain patient records in the dental practice management system.
Keep patient records confidential and comply with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other patient payments.
Process insurance claims and coordinate with insurance providers regarding billing inquiries or issues.
Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
Give patients clear instructions about pre-appointment preparations, forms, and paperwork.
Maintain a clean and organized reception area.
Coordinate with dental staff to support smooth patient flow and efficient scheduling.
Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, or scheduling changes.