Patient Coordinator

SIMKO Support Center LLC•Menomonie, WI

12d•$19 - $21

About The Position

The Patient Coordinator at Smiles in Motion serves as the primary point of contact for patients, supporting a seamless and positive experience from appointment scheduling through treatment completion. The role manages patient communications, coordinates appointments, and facilitates information flow between patients and clinical staff. Responsibilities also include maintaining accurate patient records, verifying insurance, and assisting with billing inquiries to support efficient office operations. The coordinator fosters a welcoming, organized environment and is expected to be compassionate, detail-oriented, effective at multitasking, and professional and empathetic in patient interactions. This is a full-time position, Monday through Friday, 7:30 AM to 4:30 PM. The practice serves multiple locations in Chippewa Falls, Eau Claire, and Menomonie. The pay range is $19–$21.

Requirements

Strong communication skills for interacting with patients, dental staff, and insurance providers.
Organizational skills to manage appointment schedules, patient records, and billing information accurately and efficiently.
Proficiency with practice management software and electronic health records.
Problem-solving skills to address patient concerns, insurance issues, and scheduling conflicts.
Empathy and interpersonal skills to help create a welcoming environment and support patient comfort and trust.
Ability to multitask while maintaining professionalism and empathy in patient interactions.

Nice To Haves

Previous experience in a healthcare or dental office environment.
Basic knowledge of dental terminology and insurance processes.
Associate degree or certification in healthcare administration or a related field.
Experience with dental insurance verification and billing procedures.
Familiarity with electronic health records (EHR) systems.
Bilingual abilities, especially in Spanish.
Customer service training or experience in a patient-facing role.

Responsibilities

Greet and welcome patients, creating a friendly and professional atmosphere.
Schedule, confirm, and reschedule appointments using practice management software.
Maintain patient records, accurately updating personal information and treatment plans.
Verify insurance coverage and help patients understand benefits and financial responsibilities.
Coordinate communication between patients and dental staff to support treatment planning and follow-up care.
Respond to patient inquiries by phone, email, and in person with clear, timely information.
Assist with billing, process payments, and address patient billing questions.
Comply with HIPAA and other regulatory requirements for patient confidentiality and data security.