Patient Coordinator

Eye Care Partners Career Opportunities•Paducah, KY

18d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set a positive tone for each visit through excellent patient care. The role also performs administrative responsibilities to support a smooth patient check-in and check-out experience. The position is with The Ophthalmology Group in Paducah, Kentucky. It is full-time; offices are open Monday through Friday from 7:30 a.m. to 5:00 p.m., and the employee may need to work earlier or later as needed.

Requirements

Interact courteously and professionally with employees at all levels.
Show a desire to gain industry knowledge and training.
Demonstrate initiative in accomplishing practice goals.
Be able to grow, adapt, and accept change.
Consistently contribute to a positive work environment through a team-oriented and patient-focused approach.
Commit to working over 40 hours when needed to meet business needs.
Have reliable transportation that allows travel to multiple work locations with minimal notice.
High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
No license or credential is required.

Responsibilities

Provide exceptional customer service during in-person and phone encounters, greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ and doctors’ time and schedules by practicing urgency.
Manage patient flow in the office.
Know common fees for common visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.