Patient Coordinator

Riccobene Associates Family Dentistry•Shallotte, NC

25d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and manages front-desk operations, including check-in and check-out, phone calls, appointment scheduling, insurance verification, treatment-plan and cost discussions, payment collection, and accurate patient records. The role works closely with the clinical team to ensure smooth handoffs, protects patient privacy, and follows HIPAA requirements. This is an in-person position that requires reliable, punctual attendance for the full scheduled shift, a positive and professional demeanor, attention to detail, and ownership of the provider schedule and patient follow-up.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, predictable, on-time attendance for the full scheduled shift.
Ability to maintain a positive, calm, friendly, and professional demeanor under pressure.
Ability to communicate clearly and confidently about costs and request payment.
Strong attention to detail in insurance, payments, and patient information.
Professional presentation, including appropriate grooming, hygiene, and dress.
Ability to sit or stand at a front-desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see clearly at close range; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.
Maintain personal hygiene appropriate for close patient contact, including avoiding strong odors and fragrances.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.
Complete a 90-day introductory period.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer calls promptly and schedule appointments for new patients.
Manage the provider schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Schedule each patient's next appointment before they leave.
Verify insurance eligibility and benefits before appointments and explain coverage to patients in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Maintain complete and accurate patient records, forms, and account notes.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and comply with HIPAA requirements.