Patient Coordinator

The Ophthalmology Group•Paducah, KY

18d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also performs administrative responsibilities to support a smooth patient check-in and check-out experience. The offices are open Monday through Friday, 7:30 a.m. to 5:00 p.m.; the employee may need to work a little earlier or later as needed.

Requirements

Interact courteously and professionally with employees at all levels.
Show a desire to gain industry knowledge and training.
Demonstrate initiative in accomplishing practice goals.
Adapt to and accept change.
Help create a positive work environment by being team-oriented and patient-focused.
Commit to working over 40 hours when needed to meet business needs.
Have reliable transportation to travel to multiple work locations with minimal notice.
High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; regular bending, stooping, and reaching; and the required fine motor, visual, and auditory abilities.

Responsibilities

Provide exceptional customer service during every in-person and phone patient encounter.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and the doctors’ time and schedules by acting with urgency.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.