Patient Coordinator-New Pewaukee Clinic!

First Choice Dental•Pewaukee, WI

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About The Position

First Choice Dental is hiring a warm, organized, and service-driven Patient Coordinator for its new Pewaukee clinic. The role focuses on creating a welcoming, hospitality-focused experience for patients, managing scheduling and patient flow, and serving as a connection between patients and the clinical team. The Patient Coordinator supports efficient front office operations while helping patients feel informed, comfortable, and confident in their care.

Requirements

Strong customer service and communication skills.
Positive attitude and a team-first mindset.
Highly organized with strong attention to detail.
Ability to multitask and remain calm in a busy environment.
Comfort using dental software, phones, scheduling systems, and technology.
Passion for creating an outstanding patient experience.

Nice To Haves

Previous dental, healthcare, hospitality, or customer service experience.

Responsibilities

Welcome patients with professionalism, warmth, and positive energy.
Manage appointment scheduling, confirmations, and patient flow throughout the day.
Answer phones, respond to patient questions, and assist with general office communication.
Verify insurance benefits and help patients understand treatment estimates and payment options.
Maintain accurate patient records and documentation.
Support the clinical team by ensuring efficient front office operations.
Handle patient concerns with empathy, discretion, and professionalism.
Help create an organized, high-end, hospitality-focused patient experience.
Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
Maintain HIPAA compliance and confidentiality standards.