Patient Coordinator

Eye Care Partners•Wichita, KS

26d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients, setting the tone for their visit through excellent patient care. The role also performs administrative duties to support a smooth patient check-in and check-out experience. The position is with Grene Vision Group in Wichita, Kansas. Clinic hours are Monday through Friday, 7:30 a.m. to 6 p.m., and Saturday, 8 a.m. to noon; shifts fall within these hours and may occasionally start earlier or end later as needed.

Requirements

Interact courteously and professionally with employees at all levels.
Show a desire to gain industry knowledge and training.
Demonstrate initiative in accomplishing practice goals.
Adapt to and accept change.
Help create a positive, team-oriented, patient-focused work environment.
Commit to working over 40 hours when needed to meet business needs.
Have reliable transportation that allows travel to multiple work locations with minimal notice.
High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Provide exceptional customer service during every in-person or phone interaction with patients.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ time and the doctors’ time and schedules.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.