Patient Coordinator

Stanton Optical • Oak Creek, WI

18d • Onsite

About The Position

The Patient Coordinator is the first point of contact for patients at Stanton Optical, providing customer service, facilitating sales, and supporting coordination between retail and clinical services. The role helps patients have an easy and memorable experience, supports appointment and pre-test workflows, and helps ensure eyewear orders are completed accurately and on time. The position is on-site at a store location and reports to the Store (Brand) Manager.

Stanton Optical is a full-service retail optical provider focused on making eye care accessible and affordable. The company describes its vision as modernizing the eye care experience, its mission as making eye care easy, and its values as iCARE: Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

• Associate’s degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Ability to listen actively, build rapport, and empathize with patients.
• Proactive problem-solving skills to address potential patient concerns or objections.
• Collaborative approach and ability to build respectful, cordial relationships with team members and patients.
• Results-driven ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Passion for customer satisfaction and a positive demeanor.

Responsibilities

• Greet patients and customers, identify their needs, and explain promotional products and services.
• Answer customer inquiries and collect information to facilitate sales.
• Build a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter patient history and personal information into the system.
• Complete pre-tests and related screenings, including noncontact tonometry, auto refraction, visual acuity, color, stereopsis, and Amsler grid tests.
• Assist the Management Team with patient complaint resolution and communicate the status of jobs to help ensure patient expectations are met.
• Perform basic housekeeping duties as needed to maintain brand standards.
• Complete simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Maintain lab-area brand standards and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery commitments, including Now Service and Ready When Promised, to support full compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life insurance and short-term disability coverage for eligible employees.
• Free eyeglasses, including two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on company products.
• Competitive variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree