Patient Coordinator / Front Desk at Inland Maternity Center
About The Position
Inland Lactation and Inland Maternity Center is a busy, mission-driven practice supporting new parents through one of the most tender chapters of their lives. We're looking for a warm, organized, and steady Patient Coordinator to be the welcoming face of our front desk and the operational backbone that keeps our clinic running smoothly. This role involves working with crying newborns, and emotional, hormonal, sometimes overwhelmed parents. Some appointments are joyful. Some are heartbreaking. The Patient Coordinator may need to comfort a mom who's just been told her supply is dropping while answering a ringing phone and checking in another patient at the same time. This environment is described as meaningful and energizing for the right candidate.
Requirements
- High school diploma or equivalent
- Comfort with insurance verification and basic medical billing concepts
- Strong written and verbal communication skills
- Proficiency with scheduling tools, email, and standard office software
- Reliability, punctuality, and availability for the stated schedule, including occasional weekends
Nice To Haves
- Experience in a perinatal, OB/GYN, lactation, midwifery, pediatric, or women's health setting
- Bilingual (English/Spanish)
- Genuine warmth toward new parents and babies
- Calm under pressure
- Detail-oriented and proactive
- Discretion with sensitive medical and personal information
- A team player who pitches in wherever needed
Responsibilities
- Greet families warmly, check patients in and out, room them for their appointments, and keep the waiting area clean, calm, and inviting.
- Refill snacks and beverages, process in-clinic product purchases, and make every family feel cared for from the moment they arrive.
- Book, reschedule, and confirm appointments.
- Answer calls and texts promptly.
- Coordinate provider schedules to balance availability and patient flow.
- Send appointment reminders and follow-ups.
- Triage and coordinate with our perinatal specialist to get patients in sooner when clinically appropriate for urgent needs.
- Input new patients into our charting system.
- Verify insurance benefits and eligibility.
- Confirm coverage on file is current at each visit.
- Ensure intake forms are completed before appointments and follow up with patients who haven't yet done so.
- Sterilize and put away supplies between patients.
- Restock exam rooms and workstations.
- Monitor inventory.
- Help providers stay on time.
- Keep an eye on patient messages to ensure providers are responding within expected timeframes.
- Navigate difficult moments with empathy and professionalism.
- Escalate appropriately to clinical leadership.
- Anticipate issues before they snowball.
Benefits
- Health insurance options available with employer contribution
- Access to CalSavers retirement program
- One week of paid vacation after one year of employment
- Paid sick leave in accordance with California law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
