Front Desk Patient Coordinator

360 Orthodontics•Santa Ana, CA

4d•$17 - $19•Onsite

About The Position

360 Orthodontics is looking for a detail-oriented, customer-focused Patient Coordinator for our [office] location. This is an on-site position. Part time schedule: First 4 Tuesday, Wednesdays and first three Fridays. Additional hours may be available on non-patient days. We will provide training on our practice management software, computer systems, and other tools. Free access to pro-tier Gemini AI chat and other productivity tools for business and personal use.

Requirements

Strong oral and written English skills
High school diploma
Be a US citizen or be authorized to work in the United States
Detail oriented
Customer focused
Able to cope well with fast-paced environments

Nice To Haves

Bilingual (Spanish) highly preferred

Responsibilities

Greet patients
Register new patients according to established office protocols
Assist patients to complete all necessary forms and documentation
Verify and update patient information
Inform patients of dental office procedures and policy
Move patients through appointments as scheduled
Enter all relevant patient information into data system
Maintain and manage patient records in compliance with privacy and security regulations
Maintain and manage leads and schedule consultations
Answer and manage incoming calls
Respond and comply to requests for information
Schedule patient appointments
Confirm upcoming appointments and recalls according to office protocol
Check daily appointment schedule
Arrange patient charts for next day appointments
Fill in cancellations and no-shows
Organize referrals to other medical specialists
Dispatch lab work appropriately
Collect and receipt payments from patients at time of treatment
Inform patients of financial treatment plan options
Arrange payment schedule with patients
Arrange supporting documents for insurance claims
Sort and distribute incoming and outgoing postal mail
Update patient education materials
Maintain a professional reception area
Safeguard patient privacy and confidentiality
Participate in off-site health fairs and other company sponsored events
Perform other clerical/office duties as assigned

Benefits

401(k)
Bonus based on performance
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Vision insurance
Medical, Dental, Vision, AD&D, and other benefits (available after 60 days of employment)
Paid sick leave and 401k retirement plans offered for eligible employees
Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.